General Information


Please exercise discretion if your child is unwell, or likely to transfer sickness to other children. If in doubt, please seek medical advice or consult the teacher. To ensure that all children are safe from sickness, the Centre follows the guidelines set out by the Department of Health in regards to diseases such as chickenpox, impetigo, measles etc.

Accident and Illness

If your child is involved in an accident whilst at Beehive, an accident report form will be filled out by an Educator. The report will contain a description of the accident, the injury and the treatment given. The report will be available for parents to read and sign when they collect their child.

If the Educator believes the child will need extra treatment or is more seriously injured, a parent will be notified immediately by staff. Similarly, if your child becomes unwell at Beehive, parents will be contacted to arrange collection of the child. If the parents can not be contacted, educators will use the emergency contacts from the child’s enrolment form to locate a person to collect the child.

Casual Extra Days

Families requiring extra days of care advise the Authorised Supervisor or the Director who will confirm the availability of a place on these day(s). Extra days are payable at the normal daily fee rates.

Changes to Attendance

From time to time a family’s required days of care may increase, decrease or change. The Centre makes every effort to meet the family’s new needs for childcare. Our capacity to offer changed or extra days is dependent on the availability of places at the time, and the needs of families on the Wait List. (However priority is given to currently enrolled children).

Child Protection

Educators are aware of and committed to the Centre’s duty of care to ensure that child abuse does not occur in the Centre, and that suspected or detected abuse is appropriately reported. Educators sign a Prohibited Employment Declaration and is subjected to a working with Children’s check. Teachers and the Director are legally obliged to report suspicion of child abuse or child sexual assault to the Department of Education and Communities without notification to the parents. All suspected abuse will be mandatorily reported to the Helpline on 13 36 27.

Childcare Assistance

All families are entitled to apply to Centrelink for Child Care Benefit (CCB) and Child Care Rebate (CCR). CCB is based on Assessed Family Income (AFI), therefore you must provide proof of your income to Centrelink. CCR is based on work/study requirements for both parents and similarly these must be provided to Centrelink.

Once Centrelink has completed its assessment, it will provide you with an assessment notice – in most circumstances you will be required to provide Beehive with a copy of this notice. Each week, if eligible, Beehive will be sent your CCB Fee Reduction and/or CCR Payment to be applied to your statement. It is the responsibility of families to fill out the necessary forms with Centrelink and to update their assessment every 12 months, or when there are any changes to the family income or work status. If you do not obtain a CCB/CCR Assessment, full fees will be charged.

Children's Belongings

Please ensure that all clothes, shoes, toys, comforters, bottles, blankets, back-packs and so on, are clearly and permanently labelled. It’s best not to bring items of value to the Centre as these can be lost or broken. Educators do their best to ensure that possessions brought into the Centre are treated with care and respect, but this is not always possible; a lost and found box is located next to the front door.

Drop Off and Pick Up

On enrolment you will be required to provide the Centre with the names and telephone numbers of the persons authorised to either drop off or pick up your child. We request that you notify us immediately of any changes or alterations to this authorisation. We also request that you inform the Centre if someone other than a parent will be picking your child up. This can be done over the phone during the day, but you must provide the person’s name and phone number. Please note that the teacher may ask the person collecting your child to provide some form of identification. This is for the safety of your child and the teachers.

We also require your child to be dropped off and picked up (as well as signed in and out) by an adult.

Late fees will be charged after closing time ($1 per minute). If you are unavoidably delayed, please ring the Centre. Parents will be contacted if children are not collected by 6.10pm; failing this, the emergency person(s) will be called. If no contact is to be made by 6.30pm, the Department of Community Services Helpline and the Police will be notified.

Please note that parents and children who attend Beehive shall enter the premises from the front door of the Centre. All other doors are locked for safety and security reasons.

Excursions and Visits

Because of logistical difficulties, our children do not go on excursions. The Pre-School children, however, do attend a few special events at Local Primary School. These visits are organised in advance and specific parental permission is sought for each occasion.

We organise visits by Kindifarm, National Parks and Wildlife, and ‘occupations’ such as the fire brigade, police, posties, dentists, nurses and so on. Families are very welcome to participate in all our special visits or occasions.

Make-up Days

Beehive provides make-up days for children whose regular day falls on a public holiday. The Centre makes every effort to offer make-up days, but their availability is not guaranteed – they are an additional service which can be offered only to the extent there are places available within the licensed numbers. Make-up days are to be used within a calendar year and do not ‘carry-over’ to the following year. Please see the Authorised Supervisor or Director for available days throughout the year.

Turramurra and Wahroonga

Centres also provides make-up days for children who are on holidays. All days that a child is away is recorded and then a parent can request (anytime during that year) for their child to attend a make-up class.


St Ives

St Ives provides the children with nutritious, varied and interesting meals. Kids Gourmet Food supply the food for the Centre. Kids Gourmet Food is a catering company exclusively devoted to the service of food for Childcare Centres. Kids Gourmet Food understand the importance of food hygiene, correct food handling techniques, nutrition and variety for children. Kids Gourmet Food is accredited with a gold food license and is a registered food business with the Department of Health. The menu rotates on a twelve week cycle so that children have variety and remain interested in the food. We can accommodate most special dietary needs; the Director will be pleased to discuss these with you. We welcome parent involvement in menu development and we are always looking for that terrific idea or recipe that works with children.

Turramurra and Wahroonga

Families supply their own food at Turramurra and Wahroonga Beehive. Morning tea is a piece of fruit or vegetables. Parents supply lunch, in a practical lunch box which is placed in the fridge when the families arrive at the Centre. All lunches are checked each day from a qualified Educator to ensure that the food that is supplied is healthy and that does not contain traces of nuts.

Afternoon Tea is supplied by the Pre-School.

Medical Information

If your child requires medicine whilst at Beehive, you must complete a Medication Form which is located at the sign in/out desk. You need to write you child’s name, the type of medication, dosage, time of dosage, sign and hand the form to your child’s Room Leader. If you fail to sign the Medication Form or give incorrect dosage amounts, the medication will not be given.

All medication is to be removed from your child’s bag and given to an Educator for proper storage.

If your child suffers from a condition that requires constant medication, for example asthma, a letter from your child’s doctor is needed. The letter must contain the reason for the medication as well as the type and dosage. The letter needs to be signed by the doctor.

You also need to provide the Centre with the immunisation details of your child. If your child is not immunised for whatever the reason, and there is an outbreak of a vaccine preventable disease, your child will be required to remain at home for the duration of the disease. Fees are still payable at this time.

Orientation Mornings

As part of your child’s orientation to Beehive, we encourage parents to bring their child and stay for an hour in the room that your child is enrolled. The orientation mornings will:

  • Help your child feel more comfortable with the environment and aid in a smoother transition to childcare.

  • Have activities set up for your child to freely explore and investigate with the other children whilst still having parents nearby.

  • Provide the opportunity for new parents to meet other parents.

  • Provide the opportunity for parents to Educators and to discuss any concerns that they may have.

Parent Involvement

At Beehive we recognise the importance of parent involvement, but also recognise that not all parents have the time to be involved. Parents can choose a day and come to Beehive Centres and spend time:

  • Playing with their child

  • Observing Educators and how they interact

  • Learning the routine of the day

  • Participating in the lesson with their child

  • Assisting the staff

We also believe in open communication and see the daily contact with parents as vital in ensuring quality care and education for your children. This is achieved through:

  • Parent and Staff interviews

  • Social gatherings outside the Centre

  • Having a coffee with the staff

  • Talking to other parents

  • Meeting their child’s friends

  • Discussing any concerns with staff

  • Viewing the classroom and their child’s work

Sleep and Rest

We understand children’s needs for sleep and rest vary considerably. We encourage all children to sleep or rest after the morning’s activities and lunch. We do not insist upon sleep (quiet activities are provided), nor do we keep awake a child who needs/wants to sleep. Feel free to discuss sleep and rest for your child with the staff.

Sun Protection

At Beehive we have a policy that requires all children and staff to wear both a hat and sunscreen when outdoors. A Beehive hat can be purchased and is billed to your account ($6). These hats have UV sun protection and have a full flap to protect you child’s neck and ears.

It is necessary for you to apply sunscreen to all exposed areas of your child’s skin before, or on arrival, to Beehive (sunscreen is also available at the Centre). Please ‘stamp’ your child with the red smiley stamp so we know he/she has had sunscreen applied. The Educators will re-apply sunscreen throughout the day. A hat is compulsory even on cloudy days as the risk of damage is still present.

What to Bring

  • A backpack or similar bag with your child’s name clearly marked on it

  • A favourite comforter (if they have one)

  • A change of clothes labelled with your child’s name

  • A labelled drink bottle (2-5 year olds)

  • Nappies

  • Morning Tea and Lunch

St Ives
  • Nappies are supplied

  • Prepared bottles of formula (if required) in the Nursery

  • Morning Tea and Lunch Supplied by the Centre

What to Wear

To enable the children to play happily, freely and to enjoy the activities we provide for them, we suggest you send them to Beehive in play clothes. These clothes should be simple in design, so as to encourage independence in toileting and dressing. It is important to dress in play clothes as sometimes we get dirty whilst playing and learning.

Please ensure your child’s shoes offer protection for their feet. Please do not send your child in thongs, as these are slippery and often dangerous when climbing.


Once the child has commenced, 4 weeks notice is required should you wish to withdraw your child. The deposit will not be refunded if inadequate notice is given.